If your order has been placed but has not shipped yet, you may be able to change the shipping address in time. Please follow the instructions below to do so:
1. Cancel the order
- On the Musely website or app, go to the My Treatments page,
- Select the relevant treatment
- Select Manage Prescription
- Click Cancel current order (Please allow 3-7 business days for the refund to process back into your account).
2. Edit your shipping address
- While still on the Manage Prescription page
- Scroll down to the Shipping Address section and click Edit
- Once you have added a shipping address, please select Deliver to this address to set the new address as Default
- On the pop-up, you can click Yes, apply to all treatments
3. Reschedule the order with the new address
- While still on the Manage Prescription page
- Click Change next refill date, choose a date and click Save
- Click Confirm Change