Your Musely treatment comes with a 60-day Consultation Period which enables you to message your doctor regarding the following topics:
- Medical Questions
- Medication Instructions
- Progress/Results
- Side Effects
All other questions should be directed to our Support Team: How can I contact Support?
To message your doctor, go to the Message Center in your account, then:
- Select Doctor
- Select Consult This Doctor for the relevant doctor
What if my Consultation Period has expired?
If your 60-Day Consultation Period has expired, you can extend for another 60 days for a $10 fee or you can claim your One-Time FREE 5-Day Consultation Pass to message your doctor now.
On the Musely website or app, visit the Message Center and select Doctor, then:
- Choose Extend Consultation ($10) for an additional 60 days
OR
- Choose I Have An Urgent Question (FREE) 5 day pass
This is independent from requesting a Prescription Change/Renewal and the $10 Doctor Visit Fees associated with it.