If your package is missing, it may have not been shipped due to a delay at the pharmacy or incomplete order information. Please contact us via a support request if you're concerned about a delay affecting your order. If your order has shipped, you should have received an email from us containing tracking information. You can use this information to track your order within the USPS system.
If your package has been marked as delivered but is still missing:
Sometimes carriers will accidentally mark the package as delivered, but they show up in a few days. If the USPS tracker displays your package as delivered but you did not receive it, please follow these steps:
1. Confirm that the delivery address you entered is correct by going to My Prescriptions, selecting to manage the relevant prescription, and scrolling down to the shipping address listed.
2. Check with your neighbor(s), building manager, or front desk that might have accepted the package on your behalf.
3. Contact your local USPS branch to see if the package has actually been delivered. Be sure to have your USPS tracking number available.
4. Wait 3-5 business days for the package to arrive.
If your package is marked delivered, but it is missing/lost/stolen, please contact us within 14 days of the marked delivery date. If your package is lost in transit, please contact us within 30 days of the shipped date.
Please see the related article "Where can I find my order status and tracking number?" for more information about how to track your order.