How do I cancel my refill order?

If your order has not shipped, please follow the instructions below to cancel:

1. Go to www.musely.com/treatment 
2. Select treatment (Please ensure Auto-Refill is activated)
3. Select Manage Prescription
4. Select Cancel current order

App Instructions

1. Scroll to My Prescriptions
2. Select relevant treatment (Please ensure Auto-Refill is activated)
3. Select Manage Prescription
4. Select Cancel current order

Once an order is cancelled, please allow 3-7 business days for the refund to process. 

Please note: Action must be taken prior to shipment of your order, as we cannot cancel, return, or refund orders once they have shipped.