Once all elements of your online doctor visit are completed, your assigned dermatologist will review your visit within 24 hours. Once a visit is reviewed, the doctor visit fee is nonrefundable.
If you have changed your mind regarding your FaceRx purchase, you must cancel prior to the doctor review of your online visit.
Please follow the instructions below to cancel:
- Go to www.musely.com/treatment
- Select the relevant treatment
- Select Cancel my prescription
- Confirm cancelation (Yes, I want to cancel)
App Instructions
- Scroll to My Treatments
- Select Prescription Details for the relevant treatment
- Select Cancel my prescription
- Confirm cancelation (Yes, I want to cancel)
Please take action prior to the doctor review, as once a doctor reviews the visit, we are unable to refund the doctor visit fee.