Once all elements of your online doctor visit are completed, your assigned dermatologist will review your visit within 24 hours. Once a visit is reviewed, the doctor visit fee is nonrefundable.
If you have changed your mind regarding your Face-Rx purchase, you must cancel prior to the doctor review of your online visit.
Please follow the instructions below to cancel:
- Go to www.musely.com/treatment
- My Prescription
- Select Cancel my prescription
- Confirm cancelation (Yes, I want to cancel)
App Instructions
- Scroll to My Prescriptions
- Select relevant treatment
- Select Cancel my prescription
- Confirm cancelation (Yes, I want to cancel)
Please take action prior to the doctor review, as once a doctor reviews the visit, we are unable to refund the doctor visit fee.