We’re sorry to hear that you are no longer interested in your Musely treatment. You are able to cancel your order for a full refund anytime before your designated doctor reviews your order. To do so, please use the instructions below:
On the Musely website or app, go to the My Treatments page, then:
- Select the relevant treatment
- Select Cancel my prescription
Please take action prior to the doctor review, as once your doctor reviews your questionnaire and conducts their examination, we are unable to refund the $20 Doctor Visit Fee.
If the prescription has already been written, you can still cancel the medication for a refund of the entire medication cost. However, the Doctor Visit Fee is non-refundable once the prescription has been reviewed or written. Here are the instructions for canceling the medication order: How can I cancel this order?
If Auto-Refill is on, you can use these instructions to cancel future orders, if needed: How can I cancel Auto-Refill?