All FaceRx medications come in an airless pump bottle. What does this mean? The bottle uses an airless pump system instead of tubes. An airless pump bottle is great for skin care because it's hygienic and reliable!
Pump not working as expected? You may need to prime the bottle prior to use to ensure easy dispensing of the medication. Please try these suggestions from the pharmacy:
1. Shake the bottle and leave it upside down for 5-10 minutes before attempting to dispense. This should help release the air and allow the product to flow freely. Don't be alarmed if your product doesn't dispense after a couple of pumps! It may take upwards of 10 pumps.
2. You may need to manually release any air from the bottle. You can try this with just your bottle and a paperclip. At the bottom of the bottle, there is a small hole. Gently press the end of a paperclip into the hole to push the inside plate upwards. It may also help to pump the dispenser at the same time. This should release air that may be blocking the product from coming out.
3. Tapping the bottom of the bottle has proven to be effective in releasing air.
If you're having trouble with the pump, please contact support within 30 days of receiving your shipment in order to receive assistance! You can find the support team's contact information in the article: "How can I contact Support?"