All Face-Rx medications come in an airless pump bottle. What does this mean? The bottle uses an airless pump system instead of tubes. An airless pump bottle is great for skincare because it's hygienic and reliable! If you are experiencing trouble with the bottle or believe it's broken, we have received a few suggestions from the pharmacy that can help you prime the bottle before use.
1.) Shake the bottle and leave it upside down for 5-10 minutes before attempting to dispense. This should help release the air and allow the product to flow freely. Don't be alarmed if your product doesn't dispense after a couple of pumps! It may take upwards of 10 pumps.
2.) You may need to manually release any air from the bottle. You can try this with just your bottle and a paper clip. At the bottom of the bottle, there is a small hole. Gently press the end of a paper clip into the hole to push the inside plate upwards. It may also help to pump the dispenser at the same time. This should release air that may be blocking the product from coming out.
3.) Tapping the bottom of the bottle has also proven to be effective in releasing air.
