Once your Musely FaceRx dermatologist has reviewed the provided information, your order will be sent to the pharmacy. As FaceRx treatments are compounded fresh at the pharmacy (instead of stored on warehouse shelves), it typically takes 2-7 business days to compound your medication and ship orders. Once shipped, you will be sent a confirmation email with your USPS tracking information.
“What do I do if my order is delayed or hasn’t shipped yet?”
- Your order may not be complete. Login to your Musely account to make sure you’ve completed your order by uploading photos. Your doctor can’t review your order without photos as they need to make a visual assessment. -> How do I upload photos?
- If your completed order is still unshipped after 2-7 days, there may be a delay with the pharmacy. Please reach out to us right away so we can look into this for you! -> How can I contact Support?