As a HIPAA-compliant telemedicine platform, we are required to protect your privacy through the process of your online order and dermatologist visit. Because of this, we mandate that the account holder themselves must input all personal and medical health-related information during their initial order.
We completely understand wanting to talk to a real person while you complete your order, but we must ask you to input this information yourself to uphold the privacy of your medical information. We promise you that there is a board-certified dermatologist evaluating your medical information on the other end!
If you need help with your order and need to consult with a Support agent in order to complete it, please submit a support request here. Please allow 1-2 business days for an agent to get back to you!