If you have questions regarding your FaceRx treatment, there are several options for contacting the Customer Support team:
1. Search our Help Center for commonly asked questions.
2. Submit a request here.
You can expect a response within 1-2 business days. Please use the email address associated with your account, as we won’t be able to reply to an email address that is not on your account.
3. Chat with a live agent. You can expect an immediate response during our chat hours. Please start by visiting www.musely.com/spotcream
and selecting the 'Help' button in the bottom left corner. Live Chat hours are Monday to Thursday from 9:00 AM to 3PM PST.
4. Leave us a voicemail at (866) 540-1122. If you prefer a phone call, you can contact us at this phone number. You can expect a response within 1 business day.
All FaceRx treatments are prescription medication. In order to provide support we may need to access your personal health information, which is protected by federal privacy laws. We kindly recommend and request you contact us via email.
Musely business hours are Monday to Friday from 9:00 AM to 5:00 PM PST.