Each FaceRx treatment comes with an initial 60-day Consultation Period which you can use to consult with your dermatologist regarding the following topics:
- Medical Questions
- Medication Instructions
- Discuss Progress/Results
- Side Effects
All other questions should be directed to our Support team: How can I contact Support?
- Select Message Center
- Click Doctor
- Select Consult This Doctor for the relevant dermatologist
- Select the “Doctor Messages” tab - there you can send messages to your dermatologist
The Treatment Plan tab will show you the prescriptions that your Doctor has written for you. You can also access the “Welcome Message” in that same area by clicking "Open Message". There, you will be directed to the “How to Use” and the “Q&A with Derms” which are great resources that will provide you with abundant information from our team of dermatologists to guide you during your treatment.
Has your 60-day Consultation Period expired? Simply select Extend and follow the directions to purchase another Consultation Period (for a $10 fee).
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