App Instructions
- Scroll to My Treatments
- Select Prescription Details for the relevant treatment
-
Select Manage Prescription
- Select Change Prescriptions
- Select Request Prescription Change
-
Follow directions to request a prescription change and get excited to receive your new formula!
Please note, when processing a prescription change, it will inactivate your current prescription, and you will select the date that you would like the new order to be processed. If you would like it to be processed immediately, please select the earliest date available. The Prescription Change request will incur a $10 fee, which is a legally required fee to allow your prescribing dermatologist to write the new prescription for you.
Active Formulas
You can also switch between any active prescriptions you have for a treatment at any time for free! You'll need to use the website to do so. To change your current formula, Auto-Refill must be turned on. Then, you can follow the instructions below to change your formula:
App Instructions
- Scroll to My Treatments
-
Select Prescription Details for the relevant treatment
-
Select Manage Prescription
- Select Change Prescriptions
- Select Switch to
Here's a screenshot of what these options look like:
