To request a prescription change, Auto-Refill must be turned on. Please ensure you push back your refill date so a refill for your current prescription does not process. Then, you can follow the instructions below to complete a prescription change:
1. Go to musely.com/treatment
2. Select the treatment
3. Select Manage Prescription
4. Under Refill Option select Request prescription change
5. Follow directions to request a prescription change and get excited to receive your new formula!
App Instructions
- Scroll to My Prescriptions
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Select the treatment
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Select Manage Prescription
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Under Refill Option select Request prescription change
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Follow directions to request a prescription change and get excited to receive your new formula!
Please note, when processing a prescription change, it will inactivate your current prescription, and you will select the date that you would like the new order to be processed. If you would like it to be processed immediately, please select the earliest date available.