New Formulas or treatment plans - $10 Doctor Visit Fee
To request a prescription change for a new formula or treatment plan, Auto-Refill must be turned on. Please ensure you push back your refill date so a refill for your current prescription does not process.
On the website, go to musely.com/treatment or on the app, go to the My Treatments page, then:
- Select the relevant treatment
- Select Manage Prescription
- Select Change Prescriptions
- Select Request New Prescription
- Follow directions to request a prescription change and get excited to receive your new formula!
Please note, when processing a prescription change, you will select the date that you would like the new order to be processed. While on Auto-Refill, the pharmacy will automatically ship your refills every other month on that date.
Active Formulas - No Doctor Visit Required
If you already have separate prescriptions written for different formulas of a treatment, you can switch between them at no additional cost! After ensuring Auto-Refill is on, please visit musely.com/treatment or on the app, go to the My Treatments page, then:
- Select the treatment
- Select Manage Prescription
- Select Change Prescriptions
- Select Switch to
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