New Formulas - $10 Doctor Visit Fee
To request a prescription change for a new formula of your treatment, Auto-Refill must be turned on. Please ensure you push back your refill date so a refill for your current prescription does not process.
On the website, go to musely.com/treatment or on the app, go to the My Treatments page, then:
- Select the relevant treatment
- Select Manage Prescription
- Select Change Prescriptions
- Select Request New Prescription
- Follow directions to request a prescription change and get excited to receive your new formula!
Please note, when processing a prescription change, you will select the date that you would like the new order to be processed. While on Auto-Refill, the pharmacy will automatically ship your refills every other month on that date.
Active Formulas - no Doctor Visit Required
If you already have separate active prescriptions written for different formulas of a treatment, you can switch between them at no additional cost! After ensuring Auto-Refill is on, please visit musely.com/treatment or on the app, go to the My Treatments page, then:
- Select the relevant treatment
- Select Manage Prescription
- Select Change Prescriptions
- Select Change to