We are very sorry to hear about any trouble you are experiencing on the website! If you are experiencing technical difficulties and cannot proceed with your order or manage your account, please first try to log out and then log back in with your Musely account email address. If the issue persists and you still cannot proceed, try the following steps:
1. Clear cookies and cache. We have provided instructions to do so here.
2. Try using a different browser.
3. If you are using WIFI, please try turning it off and use your cellular data instead, as there may be a network connectivity issue.
4. Try to log in on a different device.
5. Download the Musely App to continue from there. If you are already using the Musely app, please try deleting the app and reinstalling it to see if that helps solve the issue. Also, please check your app store to make sure you are using the most up-to-date version of the app!
If after trying these suggestions, you are still unable to complete your task, please Get Help by sending Customer Support a screenshot of the page you are stuck on so that we can provide further assistance in troubleshooting the issue for you.