We apologize for any trouble you have experienced attempting to access your account. Your prescriptions are only accessible when you are logged into the same account that you used to initially place the order.
If you have logged in and do not see your treatments, please log out and then log back in using the email address associated with your Musely account. Rather than using the Google or Facebook log in, try to use the email and password login. Then, you can go to the My treatments page to review and manage your prescriptions. If the issue persists, please reach out to Customer Support here.