If your Musely account shows that your refill order has not yet shipped, you can follow the instructions below to cancel this refill. On the Musely website or app, go to the My Treatments page,
- Select the relevant treatment
- Select Manage Prescription
- Click Cancel current order (Please allow 3-7 business days for the refund to process back into your account).
Cancellation must be completed prior to your Musely account showing that your order is "Shipped", as we cannot cancel, return, or refund orders once they have shipped. Canceling Auto-Refill will not cancel the order and canceling an order will not cancel Auto-Refill - these are separate actions. Please be sure to adjust your refill dates or cancel Auto-Refill for each treatment, individually.
Keywords: put on hold, don't want this order, I can't use this, I didn't order this, I already have too much product, I need a refund, don't ship this, just charged me, cancel immediately