We offer free shipping on all Musely FaceRx orders! After your initial order is placed, your prescription will be written by one of our Board-Certified dermatologists. Your prescription is then immediately sent to the pharmacy to be filled. Typically, the pharmacy will process your order within 2-7 business days before it is collected by USPS for shipment. Once shipped, you will receive a shipping confirmation email containing your tracking information.
All subsequent refills for your prescribed treatment will be filled on the refill dates that you manage on your account. It is the patient’s responsibility to manage refill dates and Auto-Refill on their account.
If your treatment is set to Auto-Refill, your refill orders will be automatically placed according to your refill schedule. Most treatments are automatically refilled every 2 months, with some exceptions. Please check your treatment plan to see when your next refill is scheduled. You can adjust your refill dates on your My Treatments page at any time. Please note: You will receive a reminder email 5 days prior to your next refill date which allows you time to adjust your order if needed. You will also receive another confirmation email on the date your refill order is placed. Once your refill is shipped, your order cannot be changed or canceled. Learn More.
Returns, Refunds, and Exchanges
As Consumer Protection federal law prohibits the return of prescription medication, all sales are final once shipped from the pharmacy. This ensures medication is maintained properly and has not been tampered with. As such, Musely does not accept returns or exchanges, or provide refunds for FaceRx treatments. Please read the full policy here.
Do you ship outside of the United States?
Musely FaceRx is only available for purchase within the United States, including D.C. Unfortunately, we are not available in other U.S. territories or countries at this time.
How do I check the status of my order?
Once your order has shipped, you will receive an email notification from us, which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to update. For more information, click here.
What if I have a problem with my shipment?
If your package is marked delivered, but it appears to be missing/lost/stolen, please contact us within 14 days of the marked delivery date. If your package is lost in transit, please contact us within 30 days of the shipped date and we will look into it for you.
Do you ship to APO addresses?
We do not ship to APOs, FPOs or DPOs at this time.
Can I pick-up the order from my local pharmacy?
Musely FaceRx uses select partner compounding pharmacies located in New Jersey and Utah to process and fill treatments. All orders are shipped directly to the address you provided in your Musely account. If you need to change your shipping address, you can follow the instructions outlined here.