All initial prescriptions that have been approved by your prescribing dermatologist are immediately sent to the pharmacy to be freshly compounded. As treatments are not mass manufactured, it can typically take 2-7 days for the pharmacy to fill and ship your order. You can review your order status and tracking number using the instructions below:
On the Musely website or app, go to the My Orders page,
- Select the order
- Click on your USPS tracking number which will pull up the USPS tracking website.
All subsequent refills for this treatment will be filled on the refill dates that you manage within your account! Please note that it is the patient’s responsibility to manage their treatment’s refill dates and Auto-Refill status in their account.