If your Musely account shows that your order status is "Order Placed" or "Pharmacist Compounding", you can follow the instructions below to cancel this refill.
On the Musely website, go to the My Account page:
- Click on My Treatments
- Click Manage Treatment
- Click Cancel
- Confirm cancelation
On the Musely app home page:
- Tap on My Treatments
- Tap Manage Treatment
- Tap Cancel
- Confirm cancelation
Please allow 3-7 business days for the refund to process back into your account for the canceled order.
Cancellation must be completed prior to your Musely account showing that your order status is "Preparing Shipment" or "Shipped", as we cannot cancel, return, or refund orders once they have been processed.
Canceling Auto-Refill will not cancel an order that is already processing and canceling an order will not cancel Auto-Refill - these are separate actions. Please be sure to adjust your refill dates or cancel Auto-Refill for each treatment, individually.
Keywords: put on hold, don't want this order, I can't use this, I didn't order this, I already have too much product, I need a refund, don't ship this, just charged me, cancel immediately