Managing your account is easy, and Auto-Refill can be canceled any time prior to your next scheduled refill date(s). To cancel future orders for your treatment, please follow these instructions:
On the Musely website go to the My Account page, or from the Musely app home page:
- Select My Treatments
- Click Adjust Refills for the relevant treatment
- Click Stop All Future Refills
- In the pop-up, choose the reason
- Continue with the chat until given confirmation cancellation has been completed
- You will also receive a confirmation email when refills of the selected treatment has been cancelled
Things to know when canceling Auto-Refill:
- Turning off Auto-Refill for one treatment will not affect the status of another treatment. Please ensure to manage each treatment individually.
- Turning off Auto-Refill while you have a pending order does NOT cancel the pending order. If you wish to cancel any pending orders, please use these instructions prior to shipment: Can I cancel my refill order?
- You can reactivate Auto-Refill anytime you would like to schedule your next refill: How do I order refills of my treatment?
Why shouldn’t I cancel Auto-Refill?
There are many benefits to continuing with your treatment! Most importantly, maintaining your results. If you were thinking of canceling your treatment(s), we recommend checking out this article! What are the benefits of staying on Auto-Refill?